Among the vast number of foreign trade work people, there are many English students who do not have many grades, nor are they born in science classes, or have certificates but have poor oral listening. They can read emails and return emails, but they are afraid of receiving foreign calls. There may be a lot of people who have some experience. The foreigner called to listen and didn't quite understand what he was talking about. Of course, he did not respond properly. After the phone was over, he did not know who it was. This is to let foreigners feel that you are not professional enough or that English is not good enough, which will have a certain negative impact on your company's size and size, and second, it is likely to miss an opportunity. Therefore, many netizens may be holding the mentality of seeking Buddha, and hope that foreigners can contact by email. However, if you have been doing foreign trade for a long time, you will still encounter some foreigners calling. If the other party’s English is very good, at least he can know what he is talking about. If the other party is also English, and he has no confidence in his English. Basically it is impossible to communicate. How can it be effectively improved?
I am also very general in English, but I have received more calls and have a little understanding. I hope to help some netizens get out of their hearts.
1. When you see a +19... call, prepare the pen and paper for the time to record. (This is to avoid being in a hurry)
2. After answering, polite greeting "HELLO", then usually he will first say who he is looking for. When you hear your name, say "THIS IS xxx SPEAKING" (courtesy greetings, show kindness and confirm him) Did not find the wrong person)
3. Next, he will talk about what he wants to talk about in a continuous manner. At this time, it is very likely that you are not mentally prepared or have not yet entered the state. Then you better guide him to answer according to your questioning method, not narrative. You can wait until he finishes the sentence and immediately insert it and say: "Excuse me, who is that speaking?" He will answer your name, you write it down, then ask him "Where are you from, please?" Chinese people. Then ask him "What is the matter with you?" and then he will say about which aspect, usually called more recently and you have contacted by email, very few new guests. If the name and country you can think of or immediately find out in the mailbox that you have contacted you, you can immediately know what kind of problem he will talk about. If you can't think of it, then listen to him about which problem. If you hear it, but don't quite understand what you are saying, if you repeat his words to him, then he will say "YES" or "NO" to you and then continue to ask questions. (To find out the relevant emails of this person to understand what he might want to talk about, and to guide him to follow your ideas)
4. When you judge whether you can understand what he said, if you can continue, if you can't, you can say, "I understand what you said, but please send another email to confirm "I understand what you said, but could You send an email to me to confirm, please? Then ask him if he knows the email address. If you don't know, tell him, ask him to send it. (This is actually not knowing how to pretend, if you don't understand, don't stop saying NO, I DON'T KNOW or negation.) The word, you listen, and then ask him to send an email. The purpose of course is that the mail can see more clearly what he wants to express, but also to avoid the loss of guests)
5. If the relevant e-mail is not found by the name of the country name, ask if he has sent an email to you "Have you sent the email to me before?" and then listen to "YES" or "NO" (this is convenient for searching, Even if I didn't find it at the time, it is not too late to find his mail. Don't forget to add a sentence "THANKS FOR YOUR CALLING" when replying)
6, later to say the last sentence GLAD TO SPEAK WITH YOU, GOOD BYE. (It’s courtesy later)
In the speech, you should pay attention to the following questions: 1. You don’t want to have a burden in your heart, and think that your English is not good, so you can’t listen to what the other person is saying. (In any case, English is not good, you just can't understand, can listen to one is one, even if you don't understand, no one knows that this phone is right.) 2. Your speaking speed is very important, you are better one word. The word spit out, one is to facilitate the other party to listen to the second is that he will consciously slow down the speed of speech. 3, the above words are very simple, but their brains must have a certain order.
Usually do: 1, mail is better with OUTLOOK can be classified by country or by name, this time is very useful. 2, a few simple English words still have to be, usually read these common words, and strive to pronounce very accurately. 3, of course, use SKYPE to practice, buy a headset, find a few foreigners who are willing to chat online chat. The first is to understand whether people can understand what you are saying. The second is that practice makes perfect. Listening to more guarantees that you will want to hear foreigners. 4. Grab each incoming phone practice and find a way to listen to your phone.