(Reporter Chen Mingfei) Recently, Ms. Wu, a ha-city consumer, cleaned a cashmere Sweater at a dry cleaners. He found that the cuff broke two holes and asked for compensation. The owner of the dry cleaners said that there was a hole in the cashmere sweater and it had no relationship with the dry cleaners. The two parties could not be compensated. The two parties disputed this. Subsequently, Ms. Wu reported the matter to the provincial consumer association. The staff survey found that the credit card issued by the dry cleaners was self-made and violated relevant regulations. After coordination, the operator compensated Ms. Wu for RMB 1,000.
According to Fu Xin, the deputy secretary-general of the Provincial Consumer Association, according to the "Regulations of the Heilongjiang Province on the Protection of the Rights and Interests of Consumers," the credit card is supervised by the Consumer Association, and operators must not forge or fake. The credit cards issued by the above-mentioned operators for consumers are self-developed, and have not been produced by consumer associations and are suspected of counterfeiting. According to the “Measures for Resolving Consumer Rights Disputes in the Washing and Dyeing Industry of Heilongjiang Provinceâ€, the washing and dyeing industry implements a unified credit card service system, and the business operators issue service cards such as credit cards, receipt vouchers, and pickup vouchers to consumers. The credit card shall indicate the estimated price, current status, service content, dyeing and dyeing methods and related matters of the dyeing products. The format shall be formulated by the consumer association. If the operator fails to complete the credit card project or is not true, and has a dispute with the consumer, it shall be determined and processed according to the written record or verbal description made by the consumer. Fu Xin, the deputy secretary-general, told the reporter that the staff of the association found during the investigation that the information (credit card) contained in the bill flow sheet issued by the dry cleaners did not fill in and specified the status of the dyeings, the price, and other items, and violated the regulations. Therefore, the operator must make compensation according to Ms. Wu’s request.
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