[China Glass Network] The customer is not willing to call the salesman. One of the most important reasons is the pressure from the salesman to the customer. The salesman always wants to talk about what he likes more, but not the customer who loves to listen. The customer is of course annoyed. If you learn to speak to customers, then your marketing skills will be greatly improved.
So what do customers love to hear in telemarketing skills?
First of all, the rational and pertinent words of the customer love to listen to, the introduction of your company and products should be rational and pertinent, do not fool each other, but when it comes to competitive products, it must be rational and pertinent, in short, have a peace of mind, not impatient Intimidate customers to buy.
Secondly, the novel and interesting expressions customers like to listen to, Guo Degang has a famous saying: "I will speak, you will also speak, why do you have to spend money to listen to me?" This is the charm of language.
Third, sincerely praise customers for listening, praise is a kind of learning that can benefit people. How to find out the "points" of praise customers through telephone communication, and it is a clever telephone sales skill.
Fourth, customers who are full of respect and sympathy for their customers love to listen. Generally speaking, respecting the customer's salesman can do it, but it is hard to say with the same feeling. You can feel the customer thinking when making the purchase decision. Is it fearful that you will be deprived of your product? Can you feel his distress when the customer talks about the shortcomings of the product? Being able to feel the same with your customers, your language will definitely make customers love to listen.
Fifth, if you are interested, the customer loves to listen. From the above article, we already know how to understand customer needs and interests through telephone. By grasping his interest, triggering his topic and sticking to customers, it is a more effective telemarketing skill. .
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